Dear Valued Guest,

Please know that we are vigilantly monitoring the coronavirus (COVID-19) situation around the clock and have precautions in place to ensure a safe stay for you at our hotel.

As the situation continues to evolve around the globe we wanted to reach out to you individually and tell you about what we are doing, and can do, to support you during your upcoming travel plans and give you further comfort that we are doing everything we can to ensure your travel safety.

FOR YOUR SAFETY

The safety of our guests and team members always remains our highest priority and we take great pride in maintaining very high levels of cleanliness and hygiene standards within our hotel. In these uncertain times, we have taken additional measures, as recommended by global and local public health authorities (including the WHO and PHE), to make sure our cleaning and hygiene procedures are even more rigorous than before and we are reinforcing these agencies’ recommendations on the appropriate health and safety measures with our hotel.

  • We have increased the visibility and usage of antibacterial hand sanitisers within all front of house and back of house areas.
  • We have increased the frequency of cleaning schedules throughout our public areas, including lifts, door handles, public bathrooms and all frequently used surfaces and have continued the use of industrial-grade disinfectant.
  • We will continue to adjust food and beverage service in accordance with current and evolving food safety recommendations.
  • Our hotel operating teams are receiving ongoing hygiene protocol training to ensure our guest and staff safety at all times.

We would like to take this opportunity to thank you for your continued support and loyalty of the Borrowdale Gates Hotel. If you have any questions please do not hesitate to contact us.

Sue Willan | General Manager

Dear Valued Guest,

Dear Guests,
As you are no doubt aware, in addition to the various travel restrictions that have been put in place in an effort to slow the spread of the COVID-19 virus, the government further mandated the shutdowns of all restaurants, bars, fitness-centres, spas and pools where such gatherings could increase the risk of exposure. The safety and well-being of our guests, residents and team members is paramount at Borrowdale Gates Hotel, and for this reason we have made the decision to close our hotel to guests and visitors on Monday, March 23. We will be monitoring the situation daily and keep you updated on our operations as it evolves.

We thank everyone for their continued support as we navigate through this difficult and uncertain situation. We look forward to welcoming everyone back as soon as it is safe to do so. Until then we wish continued health for you and your families.

Sue Willan | General Manager