COVID-19 MEASURES
YOUR SAFETY IS OUR PRIORITY
DEAR VALUED GUEST
Covid-19 measurements are implemented as part of the safety of our guests and team members therefore we have analysed each element of your stay with us in order to best assess how we can keep you and your loved ones as safe as possible, whilst still enjoying your holiday with us.
We look forward to welcoming you back.
Sue Willan
General Manager
The Team
Every member of our team has undergone full training on how to prevent the spread of Covid-19 within the hotel setting. Any team member who is displaying symptoms will immediately be sent home and required to self-isolate for the recommended government period prior to returning to work.
Hand sanitizing stations are located at various back of house areas and clear guidelines are displayed in all back of house areas for team members’ information.
A SAFE BORROWDALE GATES HOTEL
We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us.
You will be sent an option via email to check in online prior to arrival along with a link to our guest directory therefore limiting the time spent at the Reception desk on arrival.
We request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel.
Necessary hygiene precautions will be taken at Reception to ensure items and surfaces are disinfected.
Hand sanitisers will be available on arrival at the hotel, we politely request you use these on arrival and throughout your stay where possible.
All room keys will be sanitised.
Our staff will be taking necessary precautions whilst cleaning rooms.
Every guest bedroom and bathroom will be deep cleaned prior to your arrival.
Your room will be replenished daily. Should you wish for your room not to be cleaned during your stay please let us know. We will of course replenish any in room amenities at your request.
Our Laundry supplier have put in additional steps to ensure that all linen is cleaned and returned sanitised.
When moving around the public areas, restaurant and corridors a face covering is no longer compulsory.
We request that should you need to use the lift at the hotel that you only enter the lift with your own family group and not any other hotel guests.
All staff are trained on all updated safety procedures.
You may request a final bill to be emailed to you by reception. If you did not book directly with the hotel, you will need to provide us with an email address.
All methods of payment are accepted except American Express and we would encourage you to use the contactless payment options available on all smartphones.
